Return and Refund Policy

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    • Return and Refund Policy

    Returns Policy

    Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

    The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

    ·In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

    ·During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Go to the last of this to know more about Open Box Delivery.

    ·For products where installation is provided by gifts zone's service partners, do not open the product packaging by yourself. gifts zone authorised personnel shall help in unboxing and installation of the product.

    ·For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

     

      

    Return and Refund Policy

    At Giftszone.in, we are responsible for all the items what we sell. So, we made an easy return policy for our customer. All return requests must be initiated by the buyer within 3 days of receipt of their parcel. No return requests will be entertained post that.

    Terms and Conditions

     

    ·All return requests should be initiated by the buyer within 3 days of receiving their order.

    ·All price tags and labels on the product should be intact.

    ·The product should be unwashed, unused and in an undamaged condition.

    ·The product must be returned with original accessories and in the original box/packaging as it was delivered to you.

    ·Products like Freebies, clothing freebies, jewellery, fragile items and hygiene-related items, food items etc. do not qualify for replacement, exchanges or refund.

    ·Products marked as "non-returnable" on the product detail page not qualifies for returns.

    ·Missing manufacturer tag, bills, from original packing will not be accepted for returns.

    ·Any exchange or returns for reasons other than the above, the shipping charges if any, will not be refunded.

    How do I return my Product?

    We offer easy return service; please contact our customer care they will assist you with the process.

    Please write an email to returnsupport@giftszone.com or contact our customer care number with the order reference for easy process.

    Do I need to send the product, or can it be collected from my address?

    Unfortunately, Giftszone.in is not offering reverse pickup; you may have to self-ship the item through a reliable local courier service. Any amount you spend on sending the product by yourself will be reimbursed to your account (Maximum of 100 INR). Please mention invoice number on the address label and send the product to the address mentioned below.

    Giftszone.in,

    A2-202, Aqualily Apartments,

    Mahindra World City,

    Chennai, Tamil Nadu 603002

    Mobile : +91 9585006886/+91 9585006887

    Refund Policy :

    Refunds of payments will be processed within 7-15 working days from the date of product received at our premises or warehouse.

    Terms and Conditions:

     

    ·Any exchange or returns for reasons other than mentioned in returns, the shipping charges if any, will not be refunded.

    ·Refunds of payments made via Cash on Delivery will be done by online transfers. An email form will be sent to the customer requesting to enter bank account details. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided to it.

    ·For payments made through electronic means like the debit card, credit card, net banking, etc. refund shall be made in the same payment mode.

    ·Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. In the case of nationalized banks, a delay can be expected for the refund to be visible in the account.

    ·We cannot offer a refund when the mobile number is not reachable/ switched off or buyer’s unavailability or wrong address or item status is in transit or shipped.

    Can I get a refund for a part of my order?

    Yes. You can request a refund for a part of your order if the order contains multiple sub-orders or products. You can get a refund only for one of the products. However, if a product comprises multiple items as a bundle, amount of individual items will not be refunded

     

    OPEN BOX Delivery

    FAQ

    Q. What is Open Box Delivery?

     

    Ans: In Open Box Delivery, our Wishmaster will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered.

     

    Q. Is this Service available everywhere?

     

    Ans: Open Box Delivery will only be available for select pin codes in Bhopal, Bhubaneshwar and Chandigarh. If your order is eligible for OBD, you will get an option to select Open Box Delivery in the Order Summary page.

     

    Q. How do I avail of this service?

     

    Ans: In case you're eligible for Open Box Delivery, you'll get an option of Open Box Delivery at the Order Summary page. You can avail of the service by selecting the same option while ordering.

     

    Q. Is this Service Free?

     

    Ans: Open Box Delivery is a Free service.

     

    Q. In case of COD, when should I make payment? Before or After Open Box Delivery?

     

    Ans: You should always complete the payment before availing of Open box Delivery. In case you find the product is missing, damaged or completely different from what you ordered you can return the product immediately and get a refund on it.

     

    Q. What will happen if the product is found to be missing/damaged/not what I ordered at the time of the delivery?

     

    Ans: In case you find the product to be missing, damaged or completely different from what you ordered, please ask the Wishmaster to take it back immediately. In case of COD orders, you'll get your refund immediately from the Wishmaster. In case of prepaid orders, you'll get a refund credited to your account according to the Seller's returns policy.

     

    Q. Can I get a replacement instead of refund?

    Ans: You can only get refund in case the product is deemed not acceptable.

     

    Q. Are all the payment modes available with OBD?

    Ans: All the other payment modes except Card on Delivery is available along with Open Box Delivery orders.

    Please Note:

    ·         Open Box Delivery will only be available in select pincodes. If your order is eligible for OBD, you will get an option to select Open Box Delivery in the checkout page.

    ·         In Open Box Delivery, our Wishmaster will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered

    ·         In case you find the product to be missing, damaged or completely different from what you ordered please ask the Wishmaster to take it back immediately.In case of COD you'll get your refund immediately from the Wishmaster. In case of prepaid orders, you'll get a refund credited to your account according to seller's return policy

    ·         Return requests for Missing, Damaged or Mis-shipment will not be accepted once Open Box Delivery is successfully completed

    ·         In case you find the device to be defective upon turning it on, you may contact Flipkart for replacement/refund as per the returns policy

    ·         Card on Delivery is not acceptable for Open Box Delivery

    ·         Customer should complete payment before opening the box (for COD orders)

    By opting in to Open Box Delivery you are agreeing to the following Terms & Conditions:

    ·         You understand that for open box delivery, you are required to take the delivery of product in person after producing a valid identity card. Production of valid identity card is optional only if there are other modes of delivery available at Your pin code other than open box delivery.

    ·         In case You choose cash on delivery mode of payment at the time of order, You understand and agree that the payment has to be made in full before the product can be opened to complete the open box delivery.

    ·         You agree and understand that only the delivery boy ("Wishmaster") is entitled to open product package and deliver the product to You for Your inspection

    ·         You agree to inspect the product in the presence of the Wishmaster and confirm on the product by signing on the mobile/paper delivery sheet. You understand that inspection means checking the physical appearance & components of the product, if any, and does not include testing the functioning of the product

    ·         You understand that in case the product purchased is not the same as the product delivered, the delivery will be considered as 'failed' and the refund of the product price paid will be refunded as per policies of the seller of the product. In case of cash paid on delivery, the refund will be made to You immediately by the Wishmaster.

    ·         You agree and understand that all other policies of the seller/Website will be suitably applicable to You and the transaction completed on the Website and You agree to abide by and adhere to the same.

    ·         You agree and understand that these terms and conditions are part and parcel of the Flipkart 'Terms of Use' and shall be read in conjunction with the same.